Man and Van Brompton Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Brompton provides man and van, removal, delivery, and related services. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company, we, us, our means Man and Van Brompton providing man and van and removal services.

Customer, you, your means the person, firm, or organisation requesting the services.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services provided by us.

Goods means the items, belongings, furniture, equipment, or materials that are the subject of the services.

Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written quote or booking confirmation.

2. Scope of Services

We offer man and van, small and medium removals, local deliveries, and related services within our operating area and to other destinations in the UK by agreement. The exact scope of your service, including the number of movers, size of vehicle, estimated duration, and any additional services, will be set out in your quotation or booking confirmation.

We reserve the right to decline work which, in our reasonable opinion, is unsafe, unlawful, or beyond the capability of the vehicle or staff provided.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until we have issued a booking confirmation. A quotation alone does not constitute a confirmed booking.

3.2 When requesting a quotation or making a booking, you must provide accurate information, including but not limited to:

a. Collection and delivery addresses

b. Property type and access details, including stairs, lifts, parking restrictions, and distance from the vehicle to the property

c. The nature, quantity, and approximate value of the goods

d. Any items that are heavy, oversized, fragile, or require special handling

e. Any time restrictions or building regulations affecting access.

3.3 We may revise our quote or cancel the booking if the information provided is materially inaccurate or incomplete.

3.4 Bookings may be made by any method we accept from time to time. By confirming a booking, you warrant that you are authorised to enter into the agreement and that you accept these Terms and Conditions on behalf of all persons involved.

4. Quotations and Pricing

4.1 Unless otherwise stated, quotations are based on the information you provide, our standard working hours, and normal access conditions. Quotations are normally provided either as an hourly rate or as a fixed price for a defined scope of work.

4.2 Quotations do not include storage, packing materials, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or removal of doors or windows, unless explicitly stated.

4.3 We reserve the right to increase the price where:

a. The work is carried out outside standard hours at your request

b. There are delays caused by circumstances beyond our control, including waiting for keys, lack of access, or restricted entry

c. Additional services are requested or required on the day

d. The volume or nature of the goods is greater than stated at the quotation stage

e. Parking charges, tolls, or congestion charges apply.

4.4 Any additional charges will be explained to you as soon as reasonably practicable and must be paid in accordance with the payment terms set out below.

5. Payments

5.1 We may require a deposit to secure your booking. The amount and due date for any deposit will be stated at the time of booking. A booking is not fully confirmed until any required deposit has been received.

5.2 Unless otherwise agreed in writing, payment of any balance is due immediately upon completion of the services on the same day. For hourly rate bookings, the chargeable time begins when our vehicle and staff arrive at the agreed collection address and ends when the final item is delivered, subject to any minimum charge period.

5.3 We accept the payment methods that we notify to you from time to time. You are responsible for ensuring that funds are available and that payment is made in full and on time.

5.4 If payment is not made when due, we reserve the right to:

a. Charge interest on overdue amounts at the statutory rate applicable under UK law

b. Withhold delivery of goods until payment, including any additional storage or waiting time charges, has been received

c. Recover from you all reasonable costs of debt recovery, including legal fees where applicable.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking subject to the conditions below.

6.2 If you cancel more than 7 calendar days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

6.3 If you cancel within 7 calendar days but more than 48 hours before the scheduled service time, we may retain part or all of your deposit to cover lost business and administrative costs.

6.4 If you cancel within 48 hours of the scheduled service time, or fail to be present or provide access at the agreed time, we reserve the right to charge up to 100 percent of the quoted price or a minimum charge, whichever is greater.

6.5 If you wish to change the date, time, or scope of your booking, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quote or additional charges.

6.6 We may cancel or postpone the services where affected by events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdowns, illness, or legal restrictions. In such cases we will, where possible, offer an alternative date or time. Our liability for such cancellation will be limited to a refund of any deposit or prepayment that you have made for the affected booking.

7. Customer Responsibilities

7.1 You are responsible for:

a. Ensuring adequate and lawful parking is available for our vehicle for the duration of the service

b. Obtaining any necessary permits or consents, including building or parking permissions

c. Packing your goods safely, unless packing has been agreed as part of the services

d. Separating and clearly labelling any items that are fragile, high value, or require special care

e. Ensuring that all appliances and equipment are safely disconnected and ready for transport

f. Being present, or appointing an authorised representative, at both collection and delivery addresses to direct the work and sign documentation.

7.2 We are not responsible for loss or damage arising from your failure to meet these responsibilities.

8. Items We Do Not Move

8.1 Unless expressly agreed in writing, we do not move:

a. Illegal, stolen, or suspicious items

b. Hazardous, flammable, explosive, or toxic substances, including gas cylinders, paint, solvents, and chemicals

c. Perishable goods requiring special storage conditions

d. Live animals or plants

e. Cash, jewellery, watches, precious metals, securities, or other items of exceptional value

f. Any item which in our reasonable opinion may endanger the vehicle, personnel, or other goods.

8.2 If such items are transported without our knowledge, we accept no liability for them and you will indemnify us against any claims, damage, or penalties arising.

9. Waste and Disposal Regulations

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish clearance service and do not remove waste unless specifically agreed as part of the services and carried out in compliance with relevant legal requirements.

9.2 Where we agree to remove unwanted items, you confirm that you have the right to dispose of those items and that they are not hazardous or controlled waste.

9.3 We reserve the right to refuse removal of any items that appear to be waste or potentially hazardous, or where their disposal would breach waste carrier or environmental regulations.

9.4 Any charges for disposal, tip fees, or waste transfer will be explained in advance where reasonably possible and added to your final invoice.

10. Access, Parking, and Delays

10.1 You must provide safe and adequate access to the property and ensure that the route between the property and the vehicle is clear and reasonably suitable for moving the goods.

10.2 You are responsible for any parking fees, fines, or penalties incurred as a result of incorrect information, lack of permits, or your instructions regarding where to park.

10.3 Waiting time caused by lack of access, delays in obtaining keys, or other circumstances beyond our control may be charged at our standard hourly rate.

11. Our Liability

11.1 We will exercise reasonable care and skill in providing the services. Our liability is subject to the limitations set out in this section.

11.2 We will not be liable for:

a. Loss or damage arising from your failure to properly pack or protect goods, unless packing has been carried out by us

b. Damage to items that are inherently fragile or unstable, including glass, mirrors, and flat pack furniture, where reasonable care has been taken

c. Damage caused by defects in the goods, such as weak joints or pre-existing wear and tear

d. Loss or damage where goods have been handled against our advice or where you have instructed us to move items through an area or by a method we have indicated may cause damage

e. Loss of profit, loss of business, consequential or indirect loss of any kind.

11.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable replacement value of the affected items, subject to any specific limits notified to you at the time of booking.

11.4 You must inspect goods at the time of delivery and promptly notify us of any apparent loss or damage. Any claim must be notified in writing within a reasonable time and supported by evidence of loss, including photographs where appropriate.

11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

12. Insurance

12.1 We maintain insurance appropriate for the type of services we provide, in accordance with industry practice and legal requirements.

12.2 You are encouraged to arrange your own insurance cover for your goods where you consider it necessary, particularly for items of high value or special significance.

13. Complaints

13.1 If you are dissatisfied with any aspect of the services, you should raise the issue with our staff as soon as possible so that we have an opportunity to address it on the day.

13.2 If the matter is not resolved, you should submit a written complaint within a reasonable time, providing full details of the issue and any supporting evidence. We will investigate and respond in a timely manner.

14. Data Protection and Privacy

14.1 We will collect and use your personal data only for the purposes of providing our services, managing bookings, processing payments, and complying with legal obligations.

14.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to perform the services, process payments, or comply with the law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement.

16.3 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that right or remedy.

16.4 This agreement is between you and us. No other person shall have any rights to enforce any of its terms.