Terms and Conditions for Man And Van Brompton

These Terms and Conditions set out the basis on which Man And Van Brompton provides household, office, and general transport services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear, fair, and practical agreement between the customer and the service provider. These terms apply to all man and van bookings, whether the job involves moving a few items, a full property relocation, or the transport of bulky goods requiring careful handling.

The terms below should be read carefully before a booking is confirmed. They cover the booking process, price structure, payment obligations, cancellation rules, liability limits, waste handling requirements, and the legal framework governing the service. The customer is responsible for ensuring that all information provided during the booking process is accurate and complete, including item descriptions, access details, collection and delivery addresses, and any special handling requirements.

For the purpose of these terms, references to “we,” “us,” and “our” mean the provider of the Man And Van Brompton service, and references to “you” and “your” mean the customer, client, or authorised representative making the booking. These terms may be updated from time to time, and the version in force at the time of booking will apply unless otherwise agreed in writing. Nothing in these terms affects your statutory rights as a consumer where applicable.

1. Booking Process

A booking for man and van services in Brompton is only confirmed when we have accepted the request and, where required, received any deposit or advance payment. Enquiries alone do not create a binding contract. Customers must provide accurate details about the type and number of items, property access conditions, parking restrictions, floor levels, lift availability, and any anticipated delays. If the information supplied is incomplete or incorrect, we may adjust the price, revise the vehicle requirements, reschedule the service, or decline the job where necessary.

Bookings may be made by telephone, email, online form, or other permitted communication method. Any estimate given before confirmation is based on the details provided and may change if the scope of the work changes. The customer must ensure that the booking reflects the full task required, including loading, unloading, dismantling, reassembly, or waiting time if relevant. A booking may also be subject to availability of vehicles, staff, access constraints, and lawful operating conditions.

We reserve the right to refuse or cancel a booking where it would be unsafe, unlawful, impractical, or beyond our operational capacity. Examples include, but are not limited to, items that are too heavy for the available staffing, collections from unsafe premises, or circumstances where the property access materially differs from the description given. If a customer requests additional services on the day of the move, such services may be provided only if agreed and may incur additional charges.

2. Prices and Payments

All prices are quoted in pounds sterling unless stated otherwise. Quotes may be fixed-price or based on hourly rates, vehicle size, labour, mileage, congestion-related charges, parking costs, tolls, waiting time, and other relevant factors. Unless expressly stated, quotations are based on normal access conditions and on the information provided by the customer. If the actual job differs from the original description, we may reasonably adjust the price to reflect the additional time, labour, equipment, or resources required.

Payment terms will be confirmed at the time of booking or on the invoice. We may require a deposit to secure the date and time of the service. The balance must be paid in full on completion of the job unless otherwise agreed in advance. Payment methods may include bank transfer, card payment, cash, or another accepted method, depending on the arrangement. Where payment is not received on time, we reserve the right to suspend further services, charge reasonable recovery costs, and pursue outstanding amounts through lawful means.

Any estimates do not include items that were not disclosed at the time of booking, nor do they cover delays caused by the customer, inability to access the property, or waiting time beyond a reasonable allowance unless specifically included. If additional charges arise during the job, we will explain the reason as far as reasonably practicable. The customer remains responsible for all agreed and properly incurred charges, even if another person arranged the booking on their behalf.

3. Cancellations, Amendments, and Delays

Customers may cancel or amend a booking by giving reasonable notice. If cancellation occurs sufficiently in advance, any deposit may be refunded at our discretion or in accordance with the booking agreement. However, where a cancellation is made at short notice, or where significant planning, staffing, or vehicle allocation has already taken place, we may retain part or all of the deposit to cover our reasonable losses. The exact amount retained will depend on the timing of the cancellation and the work already undertaken.

If you need to change the date, time, vehicle size, or service scope, you should notify us as soon as possible. Amendments are subject to availability and may affect the final price. We are not responsible for delays caused by traffic, road closures, weather conditions, poor access, customer unavailability, or third-party restrictions outside our control. In the event of a delay, we will make reasonable efforts to complete the service safely and within a reasonable time.

Where we must cancel or postpone a booking due to vehicle breakdown, staffing issues, severe weather, safety concerns, or circumstances beyond our control, we will seek to reschedule the service or refund any applicable advance payment for the cancelled portion of the work. Our liability for cancellation will be limited to the amount paid for the affected service, except where otherwise required by law. We will not be liable for indirect losses arising from a cancellation, such as missed appointments, loss of profit, or consequential costs.

4. Customer Responsibilities

The customer must ensure that all items are ready for collection at the agreed time and that the premises are safely accessible. This includes arranging parking where necessary, securing permissions for access, and ensuring that items can be moved without unreasonable obstruction. If specialist equipment or additional personnel are needed because of stairs, narrow corridors, awkward items, or difficult loading conditions, the customer should inform us in advance so that we can assess the job properly.

Man and Van Brompton may refuse to move items that are illegal, hazardous, improperly packaged, contaminated, or likely to cause injury or damage. The customer must ensure that appliances are disconnected, drawers are emptied where appropriate, and fragile items are suitably packed unless packaging services have been expressly agreed. We are not responsible for damage caused by poor packing, loose contents, hidden defects, or the customer’s failure to prepare the goods adequately.

It is the customer’s responsibility to make sure that all goods being transported are lawfully owned or lawfully possessed and that moving them does not breach any contract, tenancy obligation, court order, or other legal restriction. The customer must also inform us of any item that is valuable, fragile, irreplaceable, or requires special handling. Items of exceptional value should be insured separately by the customer unless we have agreed additional cover in writing.

5. Liability and Insurance

We will take reasonable care when handling, loading, and transporting goods. However, our liability is limited to losses or damage caused by our proven negligence, wilful misconduct, or breach of duty. We are not liable for pre-existing damage, normal wear and tear, items packed by the customer, or defects that were not visible before transport. Where goods are moved as part of a man and van service, some risk is unavoidable, particularly with fragile, oversized, or previously damaged items.

Our liability for loss or damage to goods is limited to the lesser of the repair cost, replacement value, or any applicable insurance limit, subject to the terms of any policy we hold and any exclusions that apply. We do not accept liability for indirect or consequential losses, including loss of use, missed income, emotional distress, or business interruption, unless such exclusion is unlawful. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

If you believe that an item has been damaged or lost during the service, you must notify us as soon as reasonably possible and provide reasonable evidence, such as photographs, receipts, or a description of the item and its condition before and after the move. We may request inspection of the item and relevant packaging. Any claim must be made promptly and in any event within a reasonable period after completion of the service. Failure to notify us promptly may affect our ability to investigate the matter properly.

6. Waste, Disposal, and Environmental Compliance

Where the service involves the removal, transport, or disposal of unwanted items, the customer must clearly specify what is to be taken away. We will only collect or dispose of waste where this has been agreed in advance and where it can be done lawfully. Customers must not include hazardous waste, clinical waste, asbestos, chemicals, gas canisters, batteries, oils, paints, or other controlled materials unless we have expressly agreed to handle them in accordance with the law and any necessary permits or procedures.

Waste handling under a man and van company service must comply with applicable UK environmental rules, including the requirement that waste is transferred, transported, and disposed of only by lawful means. Where required, a waste transfer note or other documentation may be completed by the customer or by us, depending on the nature of the material and the arrangement in place. The customer is responsible for accurately describing any waste items and confirming whether they are household waste, commercial waste, reusable goods, or items requiring specialist disposal.

We reserve the right to reject any waste that appears unsafe, undeclared, contaminated, or non-compliant with applicable regulations. If prohibited or undeclared waste is presented for collection, we may refuse the entire load or charge additional fees for safe handling, return transport, or lawful disposal. The customer remains responsible for ensuring that waste is presented in a condition that can be lawfully and safely moved. We may also report suspected illegal waste activity to the relevant authorities where appropriate.

7. Property Access, Parking, and Additional Charges

Where parking is restricted, the customer is responsible for making reasonable arrangements to allow the vehicle to park as close as legally possible to the loading and unloading points. If parking charges, permits, waiting fees, congestion-related costs, or access fees are incurred, these may be added to the final invoice unless otherwise agreed. If access is significantly more difficult than described, or if the service cannot proceed because of access restrictions, we may charge for wasted time and any resulting costs.

If the customer is not present at the agreed time and no alternative arrangement has been made, we may wait for a reasonable period, after which we may reschedule or cancel the booking and charge for the time and resources already committed. The same applies if keys, lift access, entry codes, or other necessary arrangements are not available. Any repeated delay or failure to provide access may be treated as a late cancellation for charging purposes.

We are not liable for loss arising from access restrictions, parking enforcement, or delays caused by the customer’s failure to arrange practical loading conditions. Any service requiring multiple trips, long carries, temporary storage, or labour beyond the original plan may incur extra fees. Where possible, these charges will be explained before they are incurred, but urgent operational decisions may be necessary to complete the job safely and efficiently.

8. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where the delay or failure results from events outside our reasonable control. Such events may include severe weather, road closures, accidents, strikes, fire, flood, power failure, civil disturbance, acts of government, disease outbreaks, or the unavailability of transport infrastructure. If a force majeure event occurs, we will use reasonable efforts to minimise disruption and may reschedule the service where practical.

During such events, obligations affected by the disruption will be suspended for the duration of the event. If the event continues for a prolonged period and makes performance impossible or commercially impractical, either party may cancel the affected booking with reasonable notice. Any payment made for services not performed will be refunded, subject to deductions for work already completed or costs already properly incurred where lawful.

The existence of a force majeure event does not entitle the customer to compensation for indirect loss, and it does not create a right to claim damages where performance is prevented by circumstances beyond our control. We will, however, act reasonably and communicate any material change to the service as soon as practicable.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If the customer is resident in Scotland or Northern Ireland, any mandatory consumer protections that apply in those jurisdictions will continue to apply where relevant and cannot be excluded by these terms.

Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. The parties agree to use reasonable efforts to resolve disputes promptly and proportionately before commencing formal proceedings. This may include reviewing invoices, delivery notes, photographs, correspondence, or any other relevant records.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be treated as severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. The failure of either party to enforce a right or remedy under these terms shall not be deemed a waiver of that right or remedy in the future.

10. General Provisions

These Terms and Conditions form the entire agreement between the parties in relation to the service and supersede any prior discussions, estimates, or informal representations, except where expressly incorporated in writing. Any variation to these terms must be agreed in writing by an authorised representative. The customer may not assign or transfer their rights or obligations under the booking without our consent, while we may subcontract parts of the service where appropriate and lawful.

Nothing in these terms creates a partnership, employment relationship, or agency arrangement between the customer and us. Headings are provided for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa, and references to one gender include all genders where the context allows. These terms should be read as a practical service agreement designed to support clear expectations for man and van transport arrangements.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. If the customer is booking on behalf of another person or business, they confirm that they have authority to do so and that all information supplied is accurate to the best of their knowledge.